How We Have Supported ITSM transformations
Our experts have worked with leading companies to revolutionise ITSM to great success. You can find out more about our client stories below:
The Lean Tree Advantage: Beyond Symptom Management
Lean Tree’s modular assessment methodology is designed to deliver actionable business value. Our modular approach ensures you can take the appropriate level of assessment needed to augment your internal capabilities. Each level (1-3) typically takes around 4 weeks to complete.
Level 0: Initial Exploration Call
Perfect for organisations seeking initial clarity on ITSM benefits.
What’s included:
Initial no-obligation exploration call with an ITSM expert FREE of charge.
Understand the benefits of undertaking an ITSM assessment.
Find out more about Lean Tree and the benefits we can offer your business.
Ideal for: Organisations getting ready to engage in the ITSM conversation.
Deliverable: Up to 2-hour call with ITSM expert and verbal suggestions for approaches.
Level 1: Foundation Assessment & Basic Report
Perfect for organisations seeking initial clarity on their ITSM maturity and immediate improvement opportunities.
What’s included:
Current state analysis through stakeholder interviews and process review.
High-level gap identification against ITIL best practices.
Executive summary report with key findings and priority areas.
Basic recommendations for immediate improvements.
Ideal for: Organisations new to ITSM or those requiring initial justification for further investment in their internal capabilities.
Deliverable: Basic assessment report with actionable insights.
Level 2: Strategic Roadmap & Detailed Analysis
Building on Level 1, this comprehensive assessment provides the strategic foundation for sustained ITSM transformation.
What’s included:
Everything from Level 1, plus:
Detailed process mapping and technology landscape analysis.
Benchmarking against industry standards and peer organisations.
Strategic roadmap with prioritised initiatives and implementation timeline.
Business case development with ROI projections and resource requirements.
Change management strategy and risk mitigation planning.
Ideal for: Organisations committed to systematic ITSM improvement with executive sponsorship and dedicated resources.
Deliverable: Strategic transformation roadmap with detailed implementation guidance and success metrics.
Level 3: Implementation Support & Quick Wins Delivery
The complete transformation package, combining assessment insights with hands-on implementation support to ensure rapid value realisation.
What’s included:Everything from Levels 1 & 2, plus:Quick wins implementation support for priority initiatives.Process redesign assistance and tool optimisation proposals.Team training and capability development.Progress monitoring and course correction.Ideal for: Organisations ready for immediate transformation with internal resources available for collaborative implementation.
Deliverable: Measurable improvements in service delivery, user satisfaction, and operational efficiency within the first quarter.
Beyond Level 3: Bespoke Implementation Partnership
For organisations requiring ongoing transformation support, we create customised engagement packages tailored to your specific requirements, timeline, and resource constraints.
These partnerships can include:
Extended implementation support across multiple ITSM domains.
Organisational change management and cultural transformation.
Technology selection, procurement, and deployment assistance.
Long-term capability building and knowledge transfer programmes.
Book a FREE Call With an ITSM Expert
We understand that exploring the world of ITSM can be complex, and you may not know where to start.
Complete the form to arrange a FREE up to 2-hour session with an ITSM expert. We will learn about your individual situation and requirements and make immediate suggestions for fixing your ITSM.
Following this, we work with you to upgrade and revolutionise your ITSM, through a detailed report or even digital transformation.
Our approach is modular so you can select what you need to meet your requirements.